Return & Refund Policy

Last updated: 4 October 2026

This Return & Refund Policy explains the conditions and process for returning products purchased from Vantora Fitness. We aim to make returns and refunds as clear and straightforward as possible.

1. Returns

Customers may request a return in accordance with applicable UK consumer law and the terms of this policy.

If you wish to return an item, please contact us before sending the product back. We will provide the appropriate return instructions.

2. Return Conditions

To help us process your return, items should generally be:

• Unused and in their original condition

• Returned with the original packaging where applicable

• Complete with any accessories supplied with the product

• In a condition suitable for resale where the return is for an unwanted item

Certain products may have specific return conditions. Please contact us if you are unsure whether your item can be returned.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible.

Please provide your order details and, where appropriate, clear photographs showing the product and its packaging. This will help us investigate the issue and determine the appropriate solution.

4. How to Request a Return

To request a return, contact us at:

Email: support@vantorafitness.shop
Telephone: +44 7456 086472

Please include your order number and explain the reason for your return.

Do not send an item back until you have received return instructions from us.

5. Refunds

Once a returned item has been received and assessed, we will process any applicable refund in accordance with this policy and applicable UK consumer law.

Where a refund is approved, it will normally be made using the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

6. Return Shipping Costs

Where an item is returned because it is faulty, damaged, incorrect or does not conform to the order, applicable return shipping costs will be handled in accordance with applicable consumer law.

For other types of returns, return shipping arrangements and costs may depend on the circumstances of the return.

Please contact us before returning an item so we can confirm the applicable arrangements.

7. Items That Cannot Be Returned

Some products may not be eligible for return where permitted by applicable law, including products that are personalised or made specifically to a customer's requirements, or products that cannot be returned for hygiene or other legal reasons.

Where an exclusion applies, this information will be provided where appropriate.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we may be able to cancel it.

If the order has already been dispatched, you may need to follow the applicable return process.

9. Refund Processing

Refunds are not considered complete until they have been processed by the applicable payment provider. Once processed by us, the time required for the funds to appear in your account can vary depending on your payment provider or bank.

10. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or remove any statutory rights you may have under applicable UK consumer protection law.

Your legal rights remain unaffected by this policy.

11. Contact Us

If you have any questions about returns or refunds, please contact Vantora Fitness.

Vantora Fitness
Website: vantorafitness.shop
Address: 50 Manda Road, Swanscombe, United Kingdom
Email: support@vantorafitness.shop
Telephone: +44 7456 086472